Heritage Bank Plc said it has shut down its Allen Avenue, Ikeja Lagos branch for disinfection and cleaning over an unconfirmed case of Covid-19 after an employee took ill last week.
The bank announced this in a statement released to the public where it noted that “In line with our emergency response plan and following regulatory practices, we have taken immediate steps to close down Allen Avenue, Ikeja Experience Centers- EC (branch) for thorough disinfections of the affected location.”
“Neither of the suspected person or others in the EC had exhibited any symptoms,” According to the bank in its statement.
According to the bank in its release, the branch will commence operation with new set of relief staff while the current set of staff at the branch has been advised to self isolate for 14 days in line with Covid-19 pandemic protocols.
“Customers and staff safety remains paramount; hence we will recommence business with new set of relief employees, as the current staff self-isolate.” the statement reads
The bank has however advised customers to visit other branches in Ikeja for their transactions while the arrangements last. “please visit other ECs or branches in Ikeja where you can conduct your daily transactions. Otherwise, you can use our alternate e-channels for seamless service deliveries.
“Heritage Bank remains resolute to continually serve you seamlessly despite prohibitions imposed on physical contact through our bouquet of electronic products which have been made available on notable mobile stores and our website (www.hbng.com).”
“We have setup a COVID-19 Support Centre to offer COVID-19 safety tips to all our customers during this period, in support of the efforts of the Government and relevant bodies. Please send any information relating to the COVID-19 pandemic via these channels: E-mail: HeritageBankCovid19Support@hbng.com and contact number: 01-2369099,” the bank concluded.